Privacy Policy

Our Commitment to Your Privacy

This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website. We are based in (or serving readers in) Luxembourg and the wider European Union, and we process personal data in accordance with Regulation (EU) 2016/679 — the General Data Protection Regulation (GDPR) — and the applicable Luxembourg data protection law overseen by the Commission nationale pour la protection des données (CNPD).

We are an independent information and comparison website covering international licensed betting and gambling operators that accept players from Luxembourg. We are not a gambling operator ourselves: we do not take bets, hold player funds, or open betting accounts. Where you choose to register with a third-party operator, that operator becomes responsible for the personal data you share with them under its own privacy policy.

Placeholder — operator/company details to confirm. The legal entity name, registered address, company registration number and Data Protection Officer (DPO) contact details should be inserted here before publication. Wherever you see [COMPANY DETAILS TO CONFIRM] below, replace it with the verified information.

This page is written to be clear and practical. If anything is unclear, you can contact us using the details in the Contact for Data Requests section.

Who We Are (Data Controller)

For the purposes of the GDPR, the data controller responsible for the personal data processed through this website is:

Item	Detail
Legal entity	[COMPANY DETAILS TO CONFIRM]
Registered address	[COMPANY DETAILS TO CONFIRM]
Company / registration number	[COMPANY DETAILS TO CONFIRM]
Privacy contact email	[COMPANY DETAILS TO CONFIRM]
Data Protection Officer (if appointed)	[COMPANY DETAILS TO CONFIRM]

If we have appointed a Data Protection Officer, their contact details will be listed above. If no DPO is legally required, you can still reach our privacy team using the contact email provided.

What Personal Data We Collect

We aim to collect as little personal data as possible. The data we process generally falls into the following categories.

1. Data you provide directly

• Contact form / email enquiries: your name, email address and the content of your message, if you choose to contact us.
• Newsletter sign-up (if offered): your email address.
• Comments or feedback (if offered): any information you choose to submit.

2. Data collected automatically

When you browse the site, certain technical data is collected automatically, typically through cookies and similar technologies:

• Device and browser information (browser type, operating system, screen size).
• IP address (often truncated/anonymised for analytics).
• Usage data — pages viewed, time on page, referring website, links clicked.
• Approximate location derived from your IP address (country/region level).

3. Data we do not collect

We do not knowingly collect special category data (such as health, religion or political opinions), and we do not collect payment or banking details — any financial information is handled directly by the licensed operator you choose to register with, never by us.

Cookies and Analytics

Cookies are small text files stored on your device. We use them to make the site work, to understand how it is used, and (where applicable) to measure marketing performance.

Categories of cookies we may use

Cookie type	Purpose	Consent required?
Strictly necessary	Core site functionality, security, load balancing	No (essential)
Preference	Remembering settings such as language or display choices	Yes
Analytics / statistics	Understanding traffic and improving content	Yes
Marketing / affiliate	Measuring referrals to operators, attribution	Yes

For all non-essential cookies, we ask for your consent through a cookie banner when you first visit. You can accept, reject, or customise your choices, and you can change your mind at any time via the cookie settings link on the site. Withdrawing consent is as easy as giving it.

We may use third-party analytics tools (for example, privacy-focused or mainstream web analytics platforms). These providers may process data on our behalf as processors, and some may transfer data outside the EU/EEA — see International Data Transfers below.

Affiliate Links and Third-Party Operators

We feature and rank internationally licensed operators (for example, those licensed by the Malta Gaming Authority (MGA) or operating under a Curaçao licence) that accept Luxembourg players. Please note:

• Online gambling in Luxembourg is a state monopoly operated by the Loterie Nationale. The operators we discuss are international and licensed elsewhere; we provide information so you can make an informed, responsible choice.
• When you click a link to an operator, you may be taken to that operator’s website via an affiliate tracking link. The operator then collects and processes your data under its own privacy policy and terms.
• We are not responsible for the privacy practices of third-party operators. We strongly recommend reading each operator’s privacy policy before registering or sharing personal data.

Legal Basis for Processing

Under Article 6 of the GDPR, we must have a lawful basis for each processing activity. Our bases are:

Processing activity	Legal basis (GDPR Art. 6)
Strictly necessary cookies & site security	Legitimate interests (Art. 6(1)(f))
Analytics, marketing & non-essential cookies	Consent (Art. 6(1)(a))
Responding to your contact enquiries	Legitimate interests / pre-contract (Art. 6(1)(f)/(b))
Newsletter (if offered)	Consent (Art. 6(1)(a))
Compliance with legal obligations	Legal obligation (Art. 6(1)(c))

Where we rely on legitimate interests, we have weighed our interests against your rights and freedoms and concluded that our processing does not override them. You have the right to object to processing based on legitimate interests — see Your Rights.

How Long We Keep Your Data (Retention)

We keep personal data only for as long as necessary for the purpose it was collected, after which it is deleted or anonymised. Indicative retention periods:

Data	Typical retention
Contact form / email correspondence	Up to 24 months after last contact, unless an ongoing matter requires longer
Newsletter subscriber data	Until you unsubscribe, then promptly removed
Analytics data	In line with the analytics tool’s settings (often anonymised or aggregated; commonly up to 14–26 months)
Cookie consent records	Typically up to 12 months, then re-prompted

Where we are required to retain data to comply with a legal obligation, we will keep it for the period required by law.

International Data Transfers

Some of our service providers (for example analytics or hosting providers) may process data in countries outside the EU/EEA. Where this happens, we ensure appropriate safeguards are in place, such as:

• An EU adequacy decision for the destination country, or
• Standard Contractual Clauses (SCCs) approved by the European Commission, or
• Other valid transfer mechanisms recognised under the GDPR.

You can request more information about these safeguards using our contact details.

Your Rights Under the GDPR

As a data subject in Luxembourg/the EU, you have the following rights:

• Right to be informed — to know how your data is used (this policy).
• Right of access — to request a copy of the personal data we hold about you.
• Right to rectification — to have inaccurate or incomplete data corrected.
• Right to erasure (“right to be forgotten”) — to have your data deleted in certain circumstances.
• Right to restrict processing — to limit how we use your data.
• Right to data portability — to receive your data in a structured, machine-readable format.
• Right to object — to object to processing based on legitimate interests or to direct marketing.
• Rights relating to automated decision-making — we do not carry out automated decision-making or profiling that produces legal or similarly significant effects.
• Right to withdraw consent — at any time, where processing is based on consent.

To exercise any of these rights, contact us using the details below. We will respond within one month, as required by the GDPR (this may be extended by two further months for complex requests, in which case we will let you know).

Right to complain

If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Luxembourg supervisory authority:

Commission nationale pour la protection des données (CNPD) — the national data protection authority for Luxembourg. You may also contact the supervisory authority in your own EU member state of residence.

Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. These may include encryption in transit (HTTPS), access controls and using reputable processors. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children and Age Restrictions

This website and the operators we discuss are intended strictly for adults aged 18 and over. Gambling is not permitted for minors. We do not knowingly collect data from anyone under 18. If you believe a minor has provided us with personal data, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our practices, or our services. The “last updated” date will be shown at the top or bottom of this page, and material changes will be communicated where appropriate. We encourage you to review this page periodically.

Contact for Data Requests

To make a privacy request, ask a question, or exercise any of your GDPR rights, contact our privacy team:

• Email: [COMPANY DETAILS TO CONFIRM]
• Postal address: [COMPANY DETAILS TO CONFIRM]
• Data Protection Officer (if appointed): [COMPANY DETAILS TO CONFIRM]

Please include enough detail for us to identify you and understand your request. We may ask for verification of your identity before acting, to protect your data.

Responsible Gambling

Your wellbeing matters more than any bet. Gambling should always be entertainment, never a way to make money or solve financial problems. Set deposit and time limits, never chase losses, and only play with money you can afford to lose.

If gambling is affecting you or someone you know, free, confidential help is available. Visit BeGambleAware for support and self-help tools. You can also use operator tools such as deposit limits, reality checks, and self-exclusion. Players must be 18 or over. Play responsibly.